Return Policy
Return policy for our products
carving.co.in
5/14/20262 min read
At carving.co.in, we are committed to delivering premium-quality interior design products. Every product is carefully inspected before dispatch. However, if you receive a product with a manufacturing defect or damage, we are here to make it right.
1. Eligibility for Exchange
Products are eligible for exchange only if:
The product has a manufacturing defect.
The product was damaged during transit.
The product received is different from the one ordered.
Exchange requests must be raised within 7 calendar days from the date of delivery.
2. How to Request an Exchange
To initiate an exchange, please contact our customer support team with:
Your order number
Photographs or a short video clearly showing the defect or damage
A brief description of the issue
Once our team verifies the claim, the exchange request will be approved.
3. Pickup & Delivery
we will arrange the pickup of the defective product from the original delivery address.
The replacement product will be delivered at no additional shipping cost to the customer.
Customers are requested to keep the product in its original packaging, wherever possible, until it is collected.
4. Exchange Timeline
Approved exchanges will be processed within 7 business days from the date the defective product is picked up.
Delivery timelines for the replacement product may vary depending on product availability and location.
5. Non-Exchangeable Items
The following are not eligible for exchange:
Products damaged due to misuse, negligence, improper installation, or normal wear and tear.
Products that have been modified, altered, or repaired by anyone other than Karving Design or its authorized representatives.
Minor variations in colour, texture, grain, or finish that naturally occur in wood, stone, metal, leather, fabric, or handcrafted products.
Custom-made, personalized, or made-to-order products, unless there is a verified manufacturing defect.
6. Inspection & Approval
All returned products will be inspected upon pickup and again at our quality control facility. Karving Design reserves the right to determine whether the issue qualifies as a manufacturing defect.
7. Contact Us
For exchange requests or assistance, please contact our Customer Support team:
Email: contact@carving.co.in
Phone: +91-9717488870
Note: This Exchange Policy applies only to defective or damaged products. We do not offer exchanges for reasons such as change of mind, incorrect selection, or aesthetic preference after delivery.
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contact@carving.co.in
+91-9717488870
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